On this page we want to

• present our views about the Internet Shops
• tell you who we are
• tell you how we want to get satisfied customers
• show result from our customer surveys
• share with you our customer comments
• bring up big/important/possible events

We and many with us believe that the Internet trade will grow like wildfire. A 'small' problem at the moment is 'safe / secure payments'. If you give out your credit card number you run the risk of being debited for things that you have not bought. A dishonest person could have got your credit card number and is using it. Many Internet purchases are made today with credit cards and without any problem so the problem should not be exaggerated. But the person affected probably does not think the problem can be exaggerated.

The biggest advantage with the Internet trade is that you can buy 'anything' from all over the world. For you as a buyer this means lower costs and a bigger choice.

The disadvantage is, just as for mail order, that you not before payment can look at the goods (in real life), feel it and try it out. If the color on the picture does not correspond with the item you can be dissatisfied. If the clothes or shoes do not fit you will have to change, etc. When selling to another country the language problems are added. Even if the words get correctly translated perhaps they have another shade of meaning than they were supposed to have. (One of our suppliers is in the Lappish territory, very far up in Sweden. And his items come from the Lappish society. Some of the items are only made in this Polar Circle land. The raw material some of the items are made of are somewhat unique to this part of the world. And the way some of the items are made are also very special. As a result of all this the translation has to and fro been somewhat tricky.)

Internet trade must because of the disadvantages, just as mail order trade, build on confidence, the customer's confidence in those running the internet shop. Because of that customer satisfaction must be one of the highest priority goals. "No" customer can be allowed to be dissatisfied after a purchase.
 

Who are we

Our name and address, etc. are as follows:
 

Vitexor HB
Särimnervägen 47
S-194 62  Upplands Väsby
Sweden

Phone:                          +46 8 590 842 86
Fax:                              +46 8 590 842 86
Postal giro account:       157 45 53-2
E-mail:                          vitexor@swipnet.se

Organization number:     916506-3653
VAT number:                SE9165063653
F-tax evidence:              916506-3653         (just for Swedish circumstances)

Owner:    Hans Johansson and Gerd Johansson
Owner background:    worked in a bank for 8 years and (partly overlapping) in the computer business for 32 years

Upplands Väsby has about 35000 inhabitants and is situated between Stockholm and the airport of Arlanda.

How to get satisfied customers

A little anecdote may begin this part:
 

From the time when people started to talk about "putting the customer in the center", "the customer is the king", "the customer is always right", etc. it is spoken about one occasion when an angry customer is rushing into a shop. He is very dissatisfied with the car tires he has bought and he wants to return them and get his money back. The customer, who 'always is right', got his money and hopefully he was fairly satisfied when walking out of the shop. What makes this little story different is that this shop had  never sold car tires. The shop took consciously a loss hoping that the customer later should think: "in that shop they were very nice. I will shop there again".

We have the ambition that about 3 weeks after delivery to a customer ask if he/she is satisfied. And we would like to do that  in a structured way so that new coming buyers should be able to see previous customers' opinions. E.g. you can ask the customer that on a scale from 1 to 5, where 5 means 'very satisfied' and 1 means 'very dissatisfied', give his/her opinion of e.g.:

• the product (quality, in accordance with description and picture, etc.)
• time of delivery (as promised)
• way of payment
• price
• the Internet shop (descriptions, pictures, ordering, information, order status, etc.)
• sale conditions (minimum limit SEK 200:-, service fee, freight charges, etc.)
• our response time (when contacted by e-mail or fax)
• returning goods, complain of delivery
• us, Vitexor (information, problem handling, obliging, etc.)

The comments we get from our customers can also be of interest to those who are interested in shopping but yet have not done it. These comments can be shown below. No comments will be shown without the customers acceptance.
 

Our customer surveys
 

 
Events (big / important / possible)

Coming:

• one supplier will present new prices 99-11-01. Probably we then have to raise our prices as well
• EURO when selling abroad?
• accepting credit cards?